Why Are My Emails Not Sending?

You tried to send an email from HARi but the recipient didn’t receive it, or the send action showed an error.

Common causes

1. SMTP settings are not configured. HARi requires SMTP credentials to send emails. If your administrator hasn’t set up the email connection, sending will fail silently or show an error.

2. SMTP credentials are incorrect. A wrong password, server address, or port will prevent connection to the email server.

3. The recipient’s email address is invalid. A typo in the email field or a deactivated email address will cause delivery failure.

4. The email was blocked by the recipient’s spam filter. Your email may have been sent successfully by HARi but caught by the recipient’s email security.

5. The email template has errors. If you’re using a template with merge fields, missing or malformed merge fields can cause the send to fail.

Step-by-step fix

1. Go to Settings > Email and verify that SMTP settings are configured correctly (server, port, username, password, encryption type).
2. Click “Test connection” to verify HARi can connect to the mail server.
3. Check the Email Sending Log for the specific email. It will show whether the email was accepted by the SMTP server or rejected.
4. Verify the recipient’s email address on the contact record — look for typos.
5. If using a template, test the template by sending a test email to yourself first.
6. Ask the recipient to check their spam/junk folder.

Still stuck?

If the sending log shows “Sent” but the recipient never receives the email, the issue is on the recipient’s side (spam filter, full mailbox, or invalid address). If the log shows an error, share the error message with your administrator or HARi support for diagnosis.